How to see the map?

Bruno_Albuquerque
Bruno_Albuquerque Registered Users Posts: 3
Apprentice Seeker
I installed the app, downloaded the Europe map and created an account, however, in driver mode, the map is grey. n1vfr82s4tju.jpg

Answers

  • Bruno_Albuquerque
    Bruno_Albuquerque Registered Users Posts: 3
    Apprentice Seeker
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  • Lochfrass
    Lochfrass Posts: 18,928
     Superuser
    I suspect it is the missing Google services. But i dont konw it for 100%
  • Bruno_Albuquerque
    Bruno_Albuquerque Registered Users Posts: 3
    Apprentice Seeker
    The app does not alert for the missing of Google services. I installed microG in order to have Google push notifications that some apps that I have to use require.
    I downloaded the tomtom go navigation app from Huawei store being publicized by Huawei store.
    I was thinking on buying the annual subscription, but since the app does not work in my phone, I will continue to use waze app.
  • ioji
    ioji Registered Users Posts: 12
    Legendary Explorer
    I was thinking on buying the annual subscription, but since the app does not work in my phone, I will continue to use waze app.

    Too bad, TomTom is way better than Waze and it has offline maps. Restart the app and make sure the phone has satellite signal. Zoom out and check if you still don't see the map. Sometime when i download a major update for the maps, they doesn't show up until i restart TomTom. Hope it helps.

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @Bruno_Albuquerque

    This looks a bit odd. Do you have the Battery Saving mode enabled on your phone while using the app? If yes, close the app and turn that off to see if the map appears? (Open the Settings app on your phone. Navigate to the Battery menu> on Battery Saver).

    Also, do you have any adblocker like AdGuard installed on your phone? Perhaps, provide us with the phone model, Android version, and app version to check this.

    Regards, lampard