Answers

• YamFazMan Posts: 18,693
  Superusers

  December 2020

  Hi
  @DaveJM1960
  Welcome to the site....
  Tomtom FAQ.... Installing MyDrive Connect....
  https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
  
  Important....
  NEVER have a Tomtom device connected to your PC when....
  (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
  (2)... Updating the MyDrive Connect program
  (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)
  
  Having your device connected can have an adverse effect on the USB Driver install….
  ____________________________
  
  Firstly Try....
  Disconnect your Tomtom device....
  (Do not Reconnect your device until instructed)
  Logout of MyDrive Connect....
  From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
  Run MyDrive Connect & Login... Connect & Start your device....
  ____________________________
  
  If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
  See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
  
  Stay Safe... ATB YFM

  2
• DaveJM1960 Posts: 7 [Apprentice Seeker]

  December 2020

  Thanks YFM much appreciate your detailed reply!

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• DaveJM1960 Posts: 7 [Apprentice Seeker]

  January 2

  Ok, I have tried all the suggestions (including removing the Home3 Folder etc...) and STILL cannot get my PC to see my 5000.
  
  Am literally out of ideas - and ready to try radical / riskier suggestions if anyone has any please??
  
  Thanks
  Dave
  
  
  

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• DaveJM1960 Posts: 7 [Apprentice Seeker]

  January 5

  At wits end as there is no way i can get my 5000 recognised on either computer! Tried multiple installs , resets, removed Home etc etc. I suspect the unit is somehow "corrupted" - is there a way to do a complete FActory Reset please?
  
  thanks
  Dave

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• YamFazMan Posts: 18,693
  Superusers

  January 5 edited January 5

  Hi
  @DaveJM1960

  DaveJM1960 wrote: »

  (Snip)Tried multiple installs, resets, removed Home etc... I suspect the unit is somehow "corrupted" - is there a way to do a complete Factory Reset please? (Snip)

  The GO 5000 uses MyDrive Connect....
  Tomtom Home is for the early NAV2 devices....
  
  Tomtom FAQ... Installing MyDrive Connect....
  Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
  
  Stay Safe... ATB YFM

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• DaveJM1960 Posts: 7 [Apprentice Seeker]

  January 5

  Hi YFM, yes what I meant was I had tried your recommendtiions of removing the Home Folder (from MY Drive Connect).
  Followed all your tips - still cannot get the PC hardware to see the 5000... nor My Drive.
  I suspect the 5000 (a driver..?) is corrupted....something in the 5000 anyway..ergo looking to try a reset stronger than the 20 second one!
  Or anything??

  0
• YamFazMan Posts: 18,693
  Superusers

  January 5 edited January 5

  HI
  @DaveJM1960
  You need to delete the "HOME3" AND the "MyDrive Connect" folder ??? Did you delete both folders ???
  
  ATB YFM

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• DaveJM1960 Posts: 7 [Apprentice Seeker]

  January 5

  I did. A few times too!

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• DaveJM1960 Posts: 7 [Apprentice Seeker]

  January 5

  I have tried nearlly every option multiple times! I love my device - however cannot get any more updates to it!!
  

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