Lost subscription. Guess after moving App to SD card.
Rider3M
Posts: 9 [Apprentice Traveler]
Hello,
Lately I decided to move TomTom GO app form internal memory to SD card.
After that I wasn't using the app. Assumed moving the app isn't "harmful".
Today when I needed to navigate, it says "No subscription plan for an account found"?
What i did so far:
Is there any way to get back my app working when i NEED it?
Lately I decided to move TomTom GO app form internal memory to SD card.
After that I wasn't using the app. Assumed moving the app isn't "harmful".
Today when I needed to navigate, it says "No subscription plan for an account found"?
What i did so far:
- Removed all data/cache etc. = No success.
- Restarted phone = No success.
- Uninstalled app + restarted phone + reinstalled app = No success.
- Uninstalled app + restarted phone + reinstalled app + moved to SD = No success.
Is there any way to get back my app working when i NEED it?
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Comments
Superusers
https://discussions.tomtom.com/en/discussion/comment/1726689/#Comment_1726689
How does the app behave when you open it in the Playstore via installed apps?
Thanks for reply.
I just wanted to follow Jürgen suggestions but... I cant instal it form web browser. It says "App Installed". Of course firstly I uninstalled the app and restarted the phone.
Superusers
Can you open it in the phone via playstore and installed apps?
I've just reinstalled it few minutes ago (from Play App on the phone).
Before that used some file manager app to track and delete all "tomtom" files and folders. I thought it will fix the problem... but it didn't
Superusers
Maybe the support can help you .
JamFazMan has described how to contact them here:
https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
But in the app you are logged in with your TomTom account under TomTom services?
Anyway thanks
Yes I'm logged on.
TomTom just cancelled my subscription
Superusers
In the German forum I read that because coupons were used on existing accounts.
Yep, exactly
Not a nice way to keep customer.
No further email, nothing.
I can't understand why they allowed to buy subscription with promo code if this code, in their opinion, wasn't valid for specific (existing) account. I've been using app for around 2 months with no problem and than...