Android app subscription via google play not usable

GrahamCMobile Registered Users Posts: 1
Apprentice Seeker
I was prompted to renew my subscription on Dec 15th, which I did through the app. It took me to Google Play and all seemed ok. But now (Dec 22) the app does not recognize my subscription, and my TomTom account online shows no active subscriptions. How to I resolve this?


  • VikramK
    VikramK Administrators Posts: 14,307

    Hi Graham

    Welcome to the community!
    Please get in touch with our customer service with a soft copy of the invoice or the order details. They should be able to able to help you with this.

    Thank you, Vikram