Tomtom GO Basic (X84xxxxxx85) WIFI does not work — TomTom Community

Tomtom GO Basic (X84xxxxxx85) WIFI does not work

Hello,
I am from Germany. I bought this Navi device GObasic last december 2019. Yesterday during my travel the device was shutdown and it cannot reboot. What shall I do? Thank you in advance for your support





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Best Answer

  • GlückGlück Posts: 2 [New Seeker]
    Accepted Answer
    Thank you very much for you support. It works with your advise

Answers

  • CheltmanCheltman Posts: 1 [New Seeker]
    Hi
    I have a GO 620 with WiFi purchased July 18. It has developed a fault when I key in my destination. The alpha-numeric input does not correspond to that keyed in, for instance if i press G, i get GG, it seems to be duplicating the input.
    How can this be rectified? Help appreciated.
  • YamFazManYamFazMan Posts: 18,733
    Superusers
    Hi

    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the device's Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • GlückGlück Posts: 2 [New Seeker]
    Accepted Answer
    Thank you very much for you support. It works with your advise
  • YamFazManYamFazMan Posts: 18,733
    Superusers
    Hi
    @Glück
    You're welcome, glad you're sorted :)

    Happy Christmas, Stay Safe... ATB YFM
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