How to get into the main menu.
Buzzardo
Posts: 3 [Apprentice Seeker]
Whilst doing an update on my GO620, the device appears to have removed all maps.
New maps can not be installed as there appears to be no wi-fi connection, I assume the password needs changing on the device.
Because there are now no maps, the first thing the device wants me to do is add a map which I can't do without an internet connection. Without a map I don't see how I can get into the main menu to add/change wi-fi details. How can the device be connected to the internet to add a map or how can I perform a hard reset? My old device had a small button to push with a paper clip, this device does not seem to have one.
TIA
New maps can not be installed as there appears to be no wi-fi connection, I assume the password needs changing on the device.
Because there are now no maps, the first thing the device wants me to do is add a map which I can't do without an internet connection. Without a map I don't see how I can get into the main menu to add/change wi-fi details. How can the device be connected to the internet to add a map or how can I perform a hard reset? My old device had a small button to push with a paper clip, this device does not seem to have one.
TIA
0
Best Answers
-
YamFazMan
Posts: 18,693 
SuperusersHi
@Buzzardo
Welcome to the site....
Maybe useful.... Checking Wi-Fi signal speed/quality with the device....
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....
TomTom Video... Updating your navigation device using Wi-Fi
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
Option... (1) Connected Wi-Fi
Updating the device....
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained....
Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete
If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________
Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
Stay Safe... ATB YFM0 -
YamFazMan
Posts: 18,693
SuperusersHi
@Buzzardo
For general improvement using the Tomtom Speed Cam Database over the default settings
Always use a Computer voice...
Serena or Malcolm here in the UK
Also....
From the main screen... Tap (.... Menu) -> Setting -> Sounds & Warnings...
Set... 'Warning Type' to... Read Allowed... (Important... Needs a Computer Voice set in the Voices menu)
Speed Cameras & Hazards... Set to ON
The next 10 Setting ALL set to Always
The next 4 Settings ALL set to ON
Along with the standard triple 'dong dong dong' warning the device will now say....
'Fixed Camera'
'Mobile Hot Spot'
'Red-light Camera'
'Accident Black-spots
‘Spoken Traffic delays’
Speed Cams
If you keep a check on the Traffic-bar... The device gives you a visual Warning of the next Fixed or Mobile Speed Camera many miles before you reach the camera
Even more info if in the 'Setting menus' you set up a Wide Traffic/Route Bar
Stay Safe... ATB YFM0
Answers
Installed TomTom MyDrive and added a map via USB connection.
FYI my Wi-Fi setting was correct so there must have been an interruption during the update which corrupted the map.
Handy to know for next time it all goes wrong or just update via USB connection.
Superusers
@Buzzardo
Welcome to the site....
Maybe useful.... Checking Wi-Fi signal speed/quality with the device....
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....
TomTom Video... Updating your navigation device using Wi-Fi
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
Option... (1) Connected Wi-Fi
Updating the device....
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained....
Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete
If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________
Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
Stay Safe... ATB YFM
Superuser
One tip for you is to always have a minimum of 2 maps loaded on the GO620 and when doing any updates ensure you do them one at a time. Hopefully by following this advice and checking at the end of each map update that the new map is loaded the problem of No Map found will be avoided. As part of the process of updating the first act is the old map is deleted to make space for the new version. If you lose a map because of a problem during an update the existence of a second map ensures you can start and run the unit normally and so reload the lost map before proceeding to the next update.
Doug.
That's a very good tip Doug - I'll do it.
The problem I have now though is that the Speed / Red Light Camera alerts have also disappeared, they obviously don't load with the map.
Superusers
@Buzzardo
For general improvement using the Tomtom Speed Cam Database over the default settings
Always use a Computer voice...
Serena or Malcolm here in the UK
Also....
From the main screen... Tap (.... Menu) -> Setting -> Sounds & Warnings...
Set... 'Warning Type' to... Read Allowed... (Important... Needs a Computer Voice set in the Voices menu)
Speed Cameras & Hazards... Set to ON
The next 10 Setting ALL set to Always
The next 4 Settings ALL set to ON
Along with the standard triple 'dong dong dong' warning the device will now say....
'Fixed Camera'
'Mobile Hot Spot'
'Red-light Camera'
'Accident Black-spots
‘Spoken Traffic delays’
Speed Cams
If you keep a check on the Traffic-bar... The device gives you a visual Warning of the next Fixed or Mobile Speed Camera many miles before you reach the camera
Even more info if in the 'Setting menus' you set up a Wide Traffic/Route Bar
Stay Safe... ATB YFM