No map available Start62 — TomTom Community

No map available Start62

Mario_mngMario_mng Posts: 2 [New Seeker]
edited December 2020 in Map installation
the map on my device has been deleted. I tried to connect it to Mydrive connect but it does not give me maps available to install despite having free maps for life




Mod edit: Machine translated (Italian)

Best Answer

  • VikramKVikramK Posts: 11,408 Moderator
    Accepted Answer
    Hi @Mario_mng

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram

Answers

  • VikramKVikramK Posts: 11,408 Moderator
    Accepted Answer
    Hi @Mario_mng

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram
  • Mario_mngMario_mng Posts: 2 [New Seeker]
    grazie, site stati velocssimi, servizio eccellente
  • Start60_START52Start60_START52 Posts: 2 [New Seeker]
    Hi! I think i have the same problem. Lifetime map disappearred on MyDriveConnect in MyContent and tomtom after unsuccessfull try to install full map, no possibility to install map, please help iivghoq4w0r0.png

  • DougLapDougLap Posts: 7,589
    Superuser
    Hi @Start60_START52

    Hopefully @VikramK or @lampard will pick this up tomorrow. Look back then to see what they have to say.

    Doug
  • VikramKVikramK Posts: 11,408 Moderator
    Hi @Start60_START52

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram
  • Start60_START52Start60_START52 Posts: 2 [New Seeker]
    Maps are available again,
    thank you
  • DougLapDougLap Posts: 7,589
    Superuser
    Hi @Start60_START52

    Glad you are sorted.

    Doug
  • RenatoJSMRenatoJSM Posts: 2 [Apprentice Seeker]
    I also have the same problem.
    I go into Mydrive connect, but it doesn't give me maps available to install, despite having free maps for life.
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