Comments

• tfarabaugh Posts: 16,627
  Superusers

  December 2020 edited December 2020

  All I can suggest is a factory reset as there is some glitch there that the reset might fix. Otherwise the watch may be dying, Since TT does not offer a repair service and that product was discontinued years ago (TT Sports went out of business almost 3 years ago) it may be time for a new watch. There are plenty of brands out there with better feature sets for less money these days.

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• thehartz Posts: 6 [Apprentice Seeker]

  December 2020

  Hy trafabauch, I agree that my watch is slowly dying, I’m looking for a reset but cannot find out how to do that, also because the TT drive connect does not connect to my Mac nor Win pc. I have had a good time with my TT Golfer2, always worked nice with not much buttons….

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• tfarabaugh Posts: 16,627
  Superusers

  December 2020

  Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):
  
  1) Are you plugged directly into the machine and not a hub?
  2) Does the port work, can the computer detect other devices (like flash drives) in that port?
  3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
  4) Is the USB port free of any debris or blockages?
  5) Is the Connect software running (is there an icon for it in the notification area)?
  6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
  7) Do you have administrator rights to the computer?
  8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
  9) Does the computer have a good Internet connection (Internet is required to sync)?
  10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?
  
  Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.
  

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