My device doesn't work anymore — TomTom Community

My device doesn't work anymore

dica33dica33 Posts: 4 [Apprentice Traveler]
My device Blue&Me stops and starts whilst fitted in the car. It seems it is constantly trying to load. While if connected to Mydrive Connect it works. How can I solve?

Comments

  • VikramKVikramK Posts: 11,917 Moderator
    Hi @dica33

    Have you tried a factory reset, already?

    Regards, Vikram
  • dica33dica33 Posts: 4 [Apprentice Traveler]
    I Tried to reset by holding the button. It doesn't matter. What can I do?
  • VikramKVikramK Posts: 11,917 Moderator
    Hi @dica33
    A factory reset would be different, the steps are as below-

    1. Tap Settings in the Main Menu.
    2. Tap Reset factory settings. Confirm that you wish to proceed with the reset.
    3. When prompted to select a language, press and hold the On/Off button until the device restarts and you hear the drum sounds. This can take 30 seconds or more.

    Thanks, Vikram
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