I have a big problem! Please help me! Start 25
Pavelzhelev
Posts: 5 [Novice Seeker]
edited December 2020 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Hello! I have navigation Tomtom start 25. I have had it for two years! I decided to update my map through the official application from the computer, but unfortunately my map was deleted and I can no longer use the navigation in any way. originally the navigation is with a map of central europe and i am in eastern europe. I bought the second-hand navigation because I'm a poor boy and I don't have the money to buy a new one. in the application it initially appeared to me that I had two cards. of Central and Eastern Europe and now I only have a Central one that doesn't work for me. please tomtom help me to solve the problem.I kept my navigation a lot, even though I bought a second-hand one. help me use it again. I have no money for a new one!
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Best Answers
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YamFazMan
Posts: 18,736 
SuperusersHi
@Pavelzhelev
Welcome to the site....
The NAV3 Start 25 updates using MyDrive Connect.....
Tomtom FAQ... Installing MyDrive Connect....
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect....
Important....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)
Having your device connected can have an adverse effect on the USB Driver install….
____________________________
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
____________________________
You could try clearing the MyDrive Connect Cache as suggested in the Tomtom Video....
Also....
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM0 -
VikramK
Posts: 11,169 
Moderator
Hi @Pavelzhelev
Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.
Regards, Vikram0
Answers
Superusers
@Pavelzhelev
Welcome to the site....
The NAV3 Start 25 updates using MyDrive Connect.....
Tomtom FAQ... Installing MyDrive Connect....
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect....
Important....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)
Having your device connected can have an adverse effect on the USB Driver install….
____________________________
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
____________________________
You could try clearing the MyDrive Connect Cache as suggested in the Tomtom Video....
Also....
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM
Superuser
Hopefully @VikramK or @lampard will pick this up tomorrow and can sort a map out for you.
Look back then to see what they have t say.
Doug
Superuser
You will not be sent a new card but hopefully the map will be added to your account so you can download it via your PC.
Doug
Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.
Regards, Vikram
Superuser
Glad you are sorted.
Doug
When you get a chance, please click 'Yes' to mark comments as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here.
Regards, lampard