Carminat Not Updating

Trebs
Trebs Registered Users Posts: 2
Apprentice Traveler
edited December 2020 in Built in car navigation
I got a 13 plate Renault Megane 3 a couple of months ago to replace last car. this of course has a carminat system in it, but not been updated since don't know when. i decided to take advantage of a promo email offer from tomtom for 12 months map and camera updates.

i went online and purchased but for 2 days it just showed as pending. today its been completed. but when i start tomtom home up on laptop and put sd card in it doesn't update the maps or cameras at all. i did what one solution said which was to uninstall the map which would force it to update. so i did that but it seems to just install the same map pack and doesn't install the camera pack and just points me to services that require payment - which id already done on the website. am i missing something? as all out of ideas and losing the will here.

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,518
    Revered Voyager
    contact support.
    use email or chat tomorrow
  • rotproof1
    rotproof1 Registered Users Posts: 34
    Renowned Wayfarer
    @Trebs you need to login to TomTom home with the same account as you used to buy your map
  • Trebs
    Trebs Registered Users Posts: 2
    Apprentice Traveler
    contact support.
    use email or chat tomorrow

    already mailed
    rotproof1 wrote: »
    @Trebs you need to login to TomTom home with the same account as you used to buy your map

    it is same account, same details and everything

  • MartynWilliams
    MartynWilliams Registered Users Posts: 1
    New Seeker
    It sounds like you made the same mistake I did with that pesky email and bought the Europe plus speed cams

    I found out that it is incompatible with the Carminat and have a support ticket open where they have agreed to change it to the UK & Ireland but it's all gone quiet and I'm still waiting