No map available Start62

Mario_mng
Mario_mng Registered Users Posts: 2
New Seeker
edited December 2020 in Map purchase & installation
the map on my device has been deleted. I tried to connect it to Mydrive connect but it does not give me maps available to install despite having free maps for life




Mod edit: Machine translated (Italian)

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Answer ✓
    Hi @Mario_mng

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Answer ✓
    Hi @Mario_mng

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram
  • Mario_mng
    Mario_mng Registered Users Posts: 2
    New Seeker
    grazie, site stati velocssimi, servizio eccellente
  • Start60_START52
    Start60_START52 Registered Users Posts: 2
    New Seeker
    Hi! I think i have the same problem. Lifetime map disappearred on MyDriveConnect in MyContent and tomtom after unsuccessfull try to install full map, no possibility to install map, please help iivghoq4w0r0.png

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Start60_START52

    Hopefully @VikramK or @lampard will pick this up tomorrow. Look back then to see what they have to say.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Hi @Start60_START52

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram
  • Start60_START52
    Start60_START52 Registered Users Posts: 2
    New Seeker
    Maps are available again,
    thank you
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Start60_START52

    Glad you are sorted.

    Doug
  • RenatoJSM
    RenatoJSM Registered Users Posts: 2
    Apprentice Seeker
    I also have the same problem.
    I go into Mydrive connect, but it doesn't give me maps available to install, despite having free maps for life.