Carminat Not Updating
Trebs
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
I got a 13 plate Renault Megane 3 a couple of months ago to replace last car. this of course has a carminat system in it, but not been updated since don't know when. i decided to take advantage of a promo email offer from tomtom for 12 months map and camera updates.
i went online and purchased but for 2 days it just showed as pending. today its been completed. but when i start tomtom home up on laptop and put sd card in it doesn't update the maps or cameras at all. i did what one solution said which was to uninstall the map which would force it to update. so i did that but it seems to just install the same map pack and doesn't install the camera pack and just points me to services that require payment - which id already done on the website. am i missing something? as all out of ideas and losing the will here.
i went online and purchased but for 2 days it just showed as pending. today its been completed. but when i start tomtom home up on laptop and put sd card in it doesn't update the maps or cameras at all. i did what one solution said which was to uninstall the map which would force it to update. so i did that but it seems to just install the same map pack and doesn't install the camera pack and just points me to services that require payment - which id already done on the website. am i missing something? as all out of ideas and losing the will here.
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Answers
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contact support.
use email or chat tomorrow0 -
It sounds like you made the same mistake I did with that pesky email and bought the Europe plus speed cams
I found out that it is incompatible with the Carminat and have a support ticket open where they have agreed to change it to the UK & Ireland but it's all gone quiet and I'm still waiting0
