I need help putting my TomTom GO520 into recovery mode.
biggles1024
Posts: 3 [Neophyte Traveler]
My TomTom GO520 will not boot. It displays an error message which means I have to connect it to my pc in recovery mode. Despite many, many attempts, I have been unable to put it into recovery mode. I have been trying to do this for quite some time.
I can get my device to the screen that displays white text and then I press and release the power button 3 times in quick succession, but the device then just tries to boot rather than displaying the wheel which would be my cue to connect the USB cable to it.
Please help.
I can get my device to the screen that displays white text and then I press and release the power button 3 times in quick succession, but the device then just tries to boot rather than displaying the wheel which would be my cue to connect the USB cable to it.
Please help.
0
Comments
Superusers
@biggles1024
Welcome to the site
Tomtom FAQ Recovery Mode... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
Stay Safe... ATB YFM
When I reach Step 5 as shown on the page you linked to, neither the wheel nor the gear icons appear on the screen.
When I follow the instructions detailed in Step 5, namely connecting my TomTom to my laptop via USB, Mydrive Connect goes into an endless loop of recovering my device from 0% to 100%, then reboots the device and repeats the recovery going from 0% to 100%.
It seems to be a hopeless case.
Superusers
@biggles1024
From your description It looks like Recovery Mode has already initialized on your device....
If Recovery Mode keeps going round in circles displaying the 'Updating' splash screen and doesn't start-up as normal after completing 100%....
Contact Tomtom support.... Email or Chat....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A few tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
______________
(2)... Tomtom FAQ how to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM
YES