How to update my Rider 400?

IanOGorman
IanOGorman Registered Users Posts: 2
Apprentice Traveler
edited December 2020 in RIDER
According to the documentation which I have found, it is necessary to see the QR code in order to get software and map updates.
On my TomTom Rider 400, I see that the map and application SW is 20 months old (04(2019), so the device is not being updated.
The desktop MyDrive Connect does not see the device when attached via USB cable (only possible via the mount, as the device itself has no USB port).

Can anybody point me in the right direction how to update the SW and map?
TomTom services are connected via BlueTooth from my Phone (Traffic, Danger Zon, MyDrive all activated), but the device SW and maps are not being updated.

Thanks a lot!

Ian

Comments

  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    The USB connector is behind a lid at the back.
    See this picture;
    u2t8ww7s2aq3.jpg

    Install and use MyDrive Connect on your PC to update the Rider 400 and a USB cable to connect it to the PC.

  • bonsipogi
    bonsipogi Registered Users Posts: 251
    Exalted Navigator
    Hi Ian,

    If you have a iPhone, you should be careful if updating or not! Looks like the BT-Connection to iPhones will not work any more!
  • YamFazMan
    YamFazMan Posts: 21,020
     Superuser
    edited December 2020
    Hi
    @bonsipogi
    Maybe useful.... There's an unresolved problem with the Apple iPhone iOS 13.xx & 14.xx and the and the Tomtom MyDrive iPhone App....
    And the Advanced Smartphone features
    ....
    If you can live without the bells & whistles of the MyDrive App...
    Just use a straight simple Bluetooth Connection....
    See... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

    Stay Safe... ATB YFM
  • IanOGorman
    IanOGorman Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the feedback!
    I have an Android phone, so not worried about the iPhone issues.

    I really did not see the USB connector on the rear of the device to the left - I just opened the microSD slot. saw that and thought that the only way to power the device was via the cradle. So now, plugging into the proper ports, as pointed out by RoadRider (thanks!), the device is connected:

    896teptr1bay.png

    updates are available:
    b1a8wqmm5xpo.png

    and could be installed from the Windows MyDrive Connect application

    w8kebwdwa2l9.png

    Thank you so much!