GO 6200 - Speed Cam Updated - Europe

Caherconree
Caherconree Registered Users Posts: 46
Prominent Wayfarer
edited December 2021 in Devices using Wi-Fi®
Hello all,
i recently bought a Go 6200 to replace my ageing XL and when I go into my account I see an offer for Speed Cam Updated - Europe for .99 for 6 months. I thought this was free under the lifetime of the product. Does that mean I have to get an extra subscription for speed cam update?
thanks

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Answer ✓
    Hi @Caherconree

    Welcome to the community! For the device serial number ending- 649, the speed cameras updates are for lifetime. You don't have to order a different subscription.

    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Caherconree

    Hopefully @VikramK or @lampard will pick this up and check your units settings on the TT servers. Look back here Monday to see what they have to say.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Answer ✓
    Hi @Caherconree

    Welcome to the community! For the device serial number ending- 649, the speed cameras updates are for lifetime. You don't have to order a different subscription.

    Regards, Vikram
  • Caherconree
    Caherconree Registered Users Posts: 46
    Prominent Wayfarer
    Thanks - yes mine ends in 649.
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    Hi VikramK,
    I have a GO 5200, and this morning entering my account I saw this: I see an offer for Speed Cam ... Why?
    I have a Lifetime Speed Cam service.
    GO 5200 serial number (... I00944)
    thanks a lot
  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Hi @Lepre

    You have a valid lifetime subscription(speed cameras) on your GO 5200.
    Could you share a screenshot of the offer message. I will this reported to my team.

    Regards, Vikram.
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    4fmuu3nocwu0.png
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    Hi VikramK,
    you have news?
    I still find the Speed Cameras offer active.
    Thanks
  • rogcj
    rogcj Registered Users Posts: 11
    Legendary Explorer
    I have a similar problem. In my account it says; "Speed cam updated - europe Not Activated. ACTIVATE in red. Special offer 3 months for only £0.99" Ser No last digits - 1843.

    On checking my GO5200; Sounds & Warnings Speed cameras & hazards is ON.

    Does that mean my satnav does have speed cam enabled or not? Should I have activated speed cam? I am confused. (which is very easy to do, I am afraid)

    37vc0kuleqd9.png



  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    edited December 2020
    Hi @rogcj

    There is an active subscription for lifetime speed cameras on your GO 5200 TomTom. Just ignore the marketing ad.
    @Lepre
    I have reported this to our team. I am waiting for an update. For the time being, please ignore the ad.

    Thanks, Vikram
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    Hi VikramK,
    I have not had more news about the Speed Cameras subscription on my GO 5200, it is always active as in the previous photo!
    thanks a lot
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    Hello,
    I have not received an answer on this subscription since December 2020, the assistance cannot be contacted, who should I ask for an answer?

    1g0ejv7hshhi.png

  • Lochfrass
    Lochfrass Posts: 18,941
     Superuser
    @Lepre
    I and some other users missing Speedcamera updates too.
    What does your device show when you tab on menu/Settings/System/Info and there tap on Camera-Updates?
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    Hi Lochfrass,
    since last week no updates arrive, now I don't see anything! No update.
  • Lochfrass
    Lochfrass Posts: 18,941
     Superuser
    And what do you see wen you tap Menu/Settings/System/Info and there tap on Camera-Updates?
    It should say "Activated"
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    Hi Lochfrass,
    yes Yes, all activated!
  • Lochfrass
    Lochfrass Posts: 18,941
     Superuser
    edited February 2021
    Ok thats good. Then you have the same Problem as some users (and i self) in the German part of this forum. I think we only can wait for updates.
    Maybe the fault lies at TomTom
  • Lochfrass
    Lochfrass Posts: 18,941
     Superuser
    @Lepre
    Can you please check for updates on your device. It seems now fixed.
    https://discussions.tomtom.com/de/discussion/comment/1743735/#Comment_1743735
    Hello all,

    I just got an info that the radar updates should be offered today.

    We have fixed the problem.

    Greetings,

    Justyna
  • Lepre
    Lepre Registered Users Posts: 142
    Sovereign Trailblazer
    Hi Lochfrass,
    I confirm, updates have arrived!
    Thank you very much and have a nice day