My TomTom device keeps on rebooting — TomTom Community

My TomTom device keeps on rebooting

I can't turn it of it just reboots, I can hold the on off button, let go after the TomTom word appears and makes the reboot sound. Then I can get the black screen with the white text giving the device details. If I press the on/off button 3 times as suggested on the web site it simply reboots.

Not sure what to do next, my device is only a few weeks old

Answers

  • rider1riderrider1rider Posts: 781 [Revered Pioneer]
    edited December 2020
    check with the support
    can be a hardware fault and you can get it replaced under warranty
  • LochfrassLochfrass Posts: 14,994
    Superusers
    Have you pressed the 3 times within one second?
  • TechnomageTechnomage Posts: 6 [Apprentice Seeker]
    I've tried it loads of times, very fast and then at differing speeds. A very few time it has tried to load Go Premium X but only goes 3/4 then reboots
  • TechnomageTechnomage Posts: 6 [Apprentice Seeker]
    Been trying to work out how to contact somebody directly in support
  • DougLapDougLap Posts: 7,993
    Superuser
    Hi @Technomage

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    You could also try the following

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • TechnomageTechnomage Posts: 6 [Apprentice Seeker]
    After a number of attempts, no chat options but have now managed to register issue by email.

    I cleared history and rebooted before I got the email option.

    Thanks for you suggestions, hopefully tomtom can help sort it, the sound of it rebooting is doing my nut in :-(
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