Battery charge failed
Pantahduc
Registered Users Posts: 5 
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I have a Go 6000. His battery you only can charge on the power in house. In the car he's not charging but continuing the power. But now I even can't charge him at home. And when I'm driving he stops many times and start over again. I am a taxidriver and I hate this. He do this for a long time already. (Years) Now my question is: is there a TomTom who is also charging in the car? Excuse for my bad English, I am from the Netherlands.
0
Best Answers
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Hi
@Pantahduc
Welcome to the site....
The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adapters won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
_____________________________________
When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
______________________________________
(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
Stay Safe... ATB YFM
5 -
Hi
@Romondo42
@Pantahduc
Welcome to the site....
Maybe useful....
I never disconnect the Tomtom USB lead from the mount...
It's the original Mount from when Tomtom launched the GO 5000
I loop the cable around the mounts' pillar using a simple knot to provide strain relief and when I'm not using the device I use a Velcro strap to stow the mount & cable in the glove-box....
I use a 2nd USB lead to update the device....
Leaving the mount on the screen 24/7 is not a good idea....
Stay Safe... ATB YFM
I don't leave the dock on the windscreen (would be difficult as I use a different vehicle every day...). The issue as I see it is that in normal use (even if you leave the lead permanently connected to the dock - which is exactly what I did after the last-but-one replacement) there is movement at the plug/socket interface. It's essentially a crappy design.
And yes, I have a different lead that I use for connection to the PC at home for updates.0
Answers
-
Hi
@Pantahduc
Welcome to the site....
The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adapters won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
_____________________________________
When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
______________________________________
(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
Stay Safe... ATB YFM
5 -
There may be another issue here. I've had my 6000 Truck for a few years now, but the windscreen dock has needed replacement every year or so. The problem is that the connector on the back of the dock (where the USB cable connects) fails, resulting in the unit charging only intermittently or not at all. Unlike older TomToms, there is no charging indicator on the main screen, nor is there a LED on the body of the unit to confirm that it's actually charging. The first indication to the user is a low battery warning, followed a few minutes later by the thing going to sleep (or switching off altogether). TomTom provided my first replacement dock FOC, but I think I'm now on my second or third self-funded replacement.
The problem appears to be caused by the right-angled micro-USB connector on the end of a hefty (and fairly inflexible) length of cable - resulting in twisting forces on the connector as the cable moves during driving. On my latest replacement I've tried supporting the joint with Sugru to try and stop this movement from happening.0 -
There may be another issue here. I've had my 6000 Truck for a few years now, but the windscreen dock has needed replacement every year or so. The problem is that the connector on the back of the dock (where the USB cable connects) fails, resulting in the unit charging only intermittently or not at all. Unlike older TomToms, there is no charging indicator on the main screen, nor is there a LED on the body of the unit to confirm that it's actually charging. The first indication to the user is a low battery warning, followed a few minutes later by the thing going to sleep (or switching off altogether). TomTom provided my first replacement dock FOC, but I think I'm now on my second or third self-funded replacement.
The problem appears to be caused by the right-angled micro-USB connector on the end of a hefty (and fairly inflexible) length of cable - resulting in twisting forces on the connector as the cable moves during driving. On my latest replacement I've tried supporting the joint with Sugru to try and stop this movement from happening.
Thanks for your answer. I had this problem also. And buy already a new dock. But I still have the problem. Now I will send my TomTom for repare. I hope they will fix him.0 -
Hi
@Romondo42
@Pantahduc
Welcome to the site....
Maybe useful....
I never disconnect the Tomtom USB lead from the mount...
It's the original Mount from when Tomtom launched the GO 5000
I loop the cable around the mounts' pillar using a simple knot to provide strain relief and when I'm not using the device I use a Velcro strap to stow the mount & cable in the glove-box....
I use a 2nd USB lead to update the device....
Leaving the mount on the screen 24/7 is not a good idea....
Stay Safe... ATB YFM1 -
Hi
@Romondo42
@Pantahduc
Welcome to the site....
Maybe useful....
I never disconnect the Tomtom USB lead from the mount...
It's the original Mount from when Tomtom launched the GO 5000
I loop the cable around the mounts' pillar using a simple knot to provide strain relief and when I'm not using the device I use a Velcro strap to stow the mount & cable in the glove-box....
I use a 2nd USB lead to update the device....
Leaving the mount on the screen 24/7 is not a good idea....
Stay Safe... ATB YFM
I also don't do that. I use the cable from my old dock for charching at the electric. The one from my dock I never take off again.0 -
Hi
@Romondo42
@Pantahduc
Welcome to the site....
Maybe useful....
I never disconnect the Tomtom USB lead from the mount...
It's the original Mount from when Tomtom launched the GO 5000
I loop the cable around the mounts' pillar using a simple knot to provide strain relief and when I'm not using the device I use a Velcro strap to stow the mount & cable in the glove-box....
I use a 2nd USB lead to update the device....
Leaving the mount on the screen 24/7 is not a good idea....
Stay Safe... ATB YFM
I don't leave the dock on the windscreen (would be difficult as I use a different vehicle every day...). The issue as I see it is that in normal use (even if you leave the lead permanently connected to the dock - which is exactly what I did after the last-but-one replacement) there is movement at the plug/socket interface. It's essentially a crappy design.
And yes, I have a different lead that I use for connection to the PC at home for updates.0
