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Billy1662
Billy1662 Registered Users Posts: 1
Novice Seeker
Is it common for tom tom too remotely take over your computer and assist on updating my tom tom rider which I was having problems with

Answers

  • Lochfrass
    Lochfrass Posts: 18,926
     Superuser
    NO !
    The only send Mails or help in a chat, but they NEVER get access to your computer.
    I hope you have not fallen for a scam site
  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    edited December 2020
    Hi
    @Billy1662
    Welcome to the site....
    I'm Sorry... But I think you were on one of the Scam lookalike Tomtom website right from the very start....
    The Scam websites are visually very professional and are remarkably convincing....
    The Phone call or Chat line is where you get first get suckered in... then the Support Service Person (Scammer) rings you to completes the Scam....

    See my Signature for more info....
    Billy1662 wrote: »
    Is it common for Tomtom too remotely take over your computer and assist on updating my Tomtom rider which I was having problems with
    'NO'....
    To Contact Tomtom Support.... Email or Chat....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • Billy1662
    Billy1662 Registered Users Posts: 1
    Novice Seeker
    This is who I dealt with ........ Technician name: Matthew
    Technical support number : - 0 121 318 5681 (24 *7)
    Technical support email id : [email protected]
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Billy1662

    That is not a genuine Tomtom website but a scam site so I have flagged this to @Luca at Tomtom so he is aware of your case.

    Doug