Unable to use traffic services

MalAllerton
MalAllerton Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi,

I have a TomTom GO Premium, but the traffic services are not working (everything else fine). I have followed the troubleshooting advice a couple of times, but no joy. The message I get is 'We are having trouble accessing TomTom services. Please try again later. My Drive connects fine and it is showing as connected via built in SIM. Services are also showing as activated. Any ideas?

Thanks

Mal

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Answer ✓
    Hi @MalAllerton
    Please do a soft reset and check again if the Traffic services get activated. I have asked my team to make some changes in the background for your device.



    Regards, Vikram

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,351
     Superuser
    Hi
    @MalAllerton
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    ATB YFM
  • MalAllerton
    MalAllerton Registered Users Posts: 4
    Apprentice Traveler
    Hi,

    Thanks for getting back to me. Unfortunately I'd already tried this - traffic service still not available. Been through everything I could find on the forums so far. Getting a little frustrated trying to work out whats going on!

    Thanks

    Mal
  • DougLap
    DougLap Posts: 10,117
    Superuser
    Hi @MalAllerton

    Maybe @VikramK or @lampard could have a look at your units settings on the TT servers and see if there is a problem at that end. Look back here later to see what they have to say.

    Doug
  • MalAllerton
    MalAllerton Registered Users Posts: 4
    Apprentice Traveler
    Morning!

    That would be great.

    Many thanks

    Mal
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Answer ✓
    Hi @MalAllerton
    Please do a soft reset and check again if the Traffic services get activated. I have asked my team to make some changes in the background for your device.



    Regards, Vikram
  • MalAllerton
    MalAllerton Registered Users Posts: 4
    Apprentice Traveler
    Hi Vikram,

    That seems to have fixed it. Many thanks for your help!

    Mal
  • fionafairy
    fionafairy Registered Users Posts: 2
    New Seeker
    Hi
    I have bought a new Go Premium for Christmas and have the exact same problem that I am unable to sort. Can anyone help?
  • fionafairy
    fionafairy Registered Users Posts: 2
    New Seeker
    Sorted. After a few more soft resets it work!