`logging on to account

swiftflo
swiftflo Registered Users Posts: 14
Apprentice Traveler
edited December 2020 in Travel lounge
I am trying to log onto and DL TomTom.com/home, I get as far as inputting my password in but it will not accept my (correct)!! password and the Green box bottom left is only faint, is there a problem with the site?.

Best Answers

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Answer ✓
    Hi @swiftflo

    Could you try clearing the browser cookies and stored login data and after that try logging in again?

    Thanks, Vikram
  • swiftflo
    swiftflo Registered Users Posts: 14
    Apprentice Traveler
    Answer ✓
    Thanks, that cleared up the problem.

Answers

  • VikramK
    VikramK Administrators Posts: 14,540
    Moderator
    Answer ✓
    Hi @swiftflo

    Could you try clearing the browser cookies and stored login data and after that try logging in again?

    Thanks, Vikram
  • swiftflo
    swiftflo Registered Users Posts: 14
    Apprentice Traveler
    Answer ✓
    Thanks, that cleared up the problem.
  • YamFazMan
    YamFazMan UKPosts: 21,337
     Superuser
    edited December 2020
    Hi
    @swiftflo
    swiftflo wrote: »
    I am trying to log onto and DL TomTom.com/home, I get as far as inputting my password in but it will not accept my (correct)!! Password and the Green box bottom left is only faint, is there a problem with the site?.
    Further to @VikramK post...
    Re... The Green box bottom left is only faint (Inactive)
    I find if you Click somewhere else within the small open login window....
    The Green button becomes Active....

    Stay Safe... ATB YFM
  • swiftflo
    swiftflo Registered Users Posts: 14
    Apprentice Traveler
    Thanks,Vikram's remedy cleared up the problem but will remember your answer for a future date.