Received a voucher code, but can't use this — TomTom Community

Received a voucher code, but can't use this

gnicemansgnicemans Posts: 2 [New Seeker]
Dear Sirs,

I like to order a new auto navigation and tried to buy it online. I received a voucher code valid until 9/2/21for 10%, but it is not accepted.

Please advise.

I can not find any email address for support, so I can not disclose the mail addresses that I used in the forum, so please give me a method to provide this info.

Best,

Geert N
xxxxxxx(xx)arxxxxt.be



Mod edit: Please don't post private or personal information on a public forum. Thanks!

Answers

  • VikramKVikramK Posts: 11,881 Moderator
    Hi @gnicemans

    Welcome to the community!
    Here is the link to get in touch with our customer service-
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    They should be in a better position to assist you.

    Regards, Vikram
  • gnicemansgnicemans Posts: 2 [New Seeker]
    Vikram, the chat function and the email function does not work and you disabled the phone option. That's why I opened my question on the forum as I can not reach U.
    You guys make it difficult to order anything if we would have addional questions on the normal order procedure. Please just provide an email address or call me back.
  • DougLapDougLap Posts: 7,953
    Superuser
    edited June 12
    Hi @gnicemans

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
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