SD card Western Europe v10.55

BalmaBoy
BalmaBoy Registered Users Posts: 3
Apprentice Seeker
edited December 2020 in Built in car navigation
Hi
I bought this new card from TomTom for frequent trips to europe but when I put it into my device (Carminat TomTom Renault 2011) it offers only maps of the UK & Vatican City!
Any ideas? I've had no luck try to find a way of contacting TomTom

Answers

  • BalmaBoy
    BalmaBoy Registered Users Posts: 3
    Apprentice Seeker
    Forgot to say it is Western Europe v10.55
  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    Hi @BalmaBoy

    Welcome to the community!
    The map has been reactivated on your account. Please check for updates in TomTom HOME. Perhaps you may have to select a zone depending on your travel preference.

    Regards, Vikram
  • BalmaBoy
    BalmaBoy Registered Users Posts: 3
    Apprentice Seeker
    Hi Vikram.
    I have successfully updated it on my account and it shows in 'Manage my Account' but when I put it in the car it still offers only UK & Vatican City.
  • markisparki
    markisparki Registered Users Posts: 12
    Legendary Explorer
    You might need to scroll around a bit as I think they are at the bottom of the list alphabetically - seem to remember being caught out like that before :#