Connecting to traffic information unstable, a cross through the traffic service during navigation
PTrouw
Posts: 2 [New Seeker]
edited December 2020 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
I have network status connected to network via phone hotspot. So basic setting are ok.
But every other time I use the tomtom the Traffic service is not available. First thought is was the device. So update all, did a complete factory reset. But this unstable behaviour still exist.
Is this because Tom Tom traffic service is just unreliable?
Any suggestions?
But every other time I use the tomtom the Traffic service is not available. First thought is was the device. So update all, did a complete factory reset. But this unstable behaviour still exist.
Is this because Tom Tom traffic service is just unreliable?
Any suggestions?
0
Answers
Welcome to the community! I would suggest that you report this to our customer service.
Including information like-
* Mobile network you use?
* Last location where the services worked
* Phone model
* Software and version(Eg- Android/iOS)
Thanks, Vikram
Superuser
https://help.tomtom.com/hc/en-gb/articles/360015568919/
You could also try the following
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
Doug