server connection problem MyDrive Connect

a_kelderman01 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Each time i use the TomTom Go Basic the Bluetooth connects without a problem but the services (my drive and traffic) show "service unavailable". only when i hold the power button until the (kind of DOS) black screen appeared and let is start again it will work again. but i have to do this every time when i use the TomTom.
any fix is welcome..


  • DougLap
    DougLap Posts: 10,116
    Hi @a_kelderman01

    If you are using an IPhone with IOS 13 or later there is an issue that has been present since those IOS versions were issued.

    If you try this setup then you hopefully should have Traffic.

    Do not open MyDrive whilst doing the following.
    Open Settings on the phone and select Personal Hotspot.
    Turn the Personal Hotspot On but do NOT link it to the Basics Wifi. Ie do not input the Hotspots Password.
    Now select Bluetooth and Pair in the normal way.
    Now Traffic should work but note that if you turn Personal Hotspot Off then the Bluetooth link will be lost.

  • a_kelderman01
    a_kelderman01 Registered Users Posts: 2
    New Seeker
    Thanks Doug,
    I will try this and let you know.