GO 560 failing to update — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

GO 560 failing to update

Markg2Markg2 Posts: 2 [Apprentice Seeker]
edited December 2020 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
HI, I cant update my GO50 using Mydrive Connect it has worked for years until now I have reinstalled MyDrive Connect and done a Soft reset on the GO 50 while connected and it still says one or more items were" not updated".

Any ideas

Answers

  • VikramKVikramK Posts: 11,097 Moderator
    Hi @markg2

    Welcome to the community!
    The installation of updates is impacted due to the reason explained under Case-3.1 in the article here-https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found#latest

    I would suggest that you try deleting the HOME3 folder located at-
    C:\Users\'Username'\AppData\Local\TomTom\
    and start with a fresh download.

    Or else it would be advised that you try downloading updates on a wired internet connection and configuring the security software and firewall to allow downloads in MyDrive Connect.

    Regards, Vikram

  • Markg2Markg2 Posts: 2 [Apprentice Seeker]
    Hi Vikram thanks for the advice which I have tried however it did not work.
    The device is being updated via usb with computer connected to lan.
    MyDrive see's the updates and downloads them onto HD but fails to update the device.
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