Carminat TomTom LIVE — TomTom Community

Built in car navigation

Carminat TomTom LIVE

ncorencore Posts: 4 [Apprentice Traveler]
edited December 2020 in Built in car navigation
Hi,

the 3 year Live services subscription for my Renault Carminat TomTom (radar, traffic, weather and places) has ended last month and I wanted to renew it but can't find any product available for my caminat 2012 equipment with S/N (IBxxxxxxxxxx00).

Tomtom HOME does not give me any option to purchase the live services and on the website i can't seem to find any compatible "live service" for my caminat..

Have these services been discontinued for the 2012 Renault megane Caminats?
or..
Am i doing it wrong?



Mod edit: Please don't post private or personal information on a public forum. Thanks!

Comments

  • Willy875Willy875 Posts: 713 [Supreme Pioneer]
    Bonjour,

    ► https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/renault/
  • ncorencore Posts: 4 [Apprentice Traveler]
    edited December 2020
    Hi,
    I have tried that link before but when i put the first 2 letters of my caminat serial number, it states that my product is not compatible.. (screenshot below in yellow).

    wbk4zoxvqc8s.png
  • Willy875Willy875 Posts: 713 [Supreme Pioneer]
    edited December 2020
    It is a mistake on the purchase site, the best is to contact Tomtom support or wait for the moderator's response on Monday.


    Mod edit: Machine translated (French)
  • AlfonsABVVAlfonsABVV Posts: 1 [New Seeker]
    I have just the same problem. Just expired. Card update whas no problem. Live service is not compatible
  • ncorencore Posts: 4 [Apprentice Traveler]
    edited December 2020
    Hi,
    Any news?

    You (tomtom) literally have customers chasing you to spend money.
    Thats not nice :)
  • br1stolboybr1stolboy Posts: 1 [New Seeker]
    Hello, can someone in TomTom be able to tell me why on my TomTom Truck 5000 SatNav I am no longer able to do live traffic updates? Each and every single different update i choose comes back and says its incompatible with my device... funny how it has worked fine up till now... Now i cant get live traffic, and this was the main reason i spent hundreds of pounds on this unit... My starting numbers for serial is Z6, and the past few years i have managed to get live traffic... Now all of a sudden it's saying incompatible with my device.. WTH is going on TomTom? I need live traffic... and as there is not ONE person answering phones.. (which is a complete joke for a company the size you are) Where can i find links to upgrade live traffic for my device???????????????????????????????????????????????????????????
  • ncorencore Posts: 4 [Apprentice Traveler]
    Great, Tom tom fixed it!
    It would be nice to have a conclusion post anyway.

    u7jk4n4q21ud.png
  • Efe35Efe35 Posts: 1 [New Seeker]
    There is an error on the purchase site. Can you give a Tomtom support e-mail address.
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