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If that does not work then try a Factory Reset. Before you do this go to the Tomtom My Drive Website and log into your account and check that all your MyPlaces, Routes etc are stored there. if they are then they will be restored back to the device after the reset.
Welcome to the Community! I've made some changes in the backend to remove the existing camera files installed on your device. Please make a soft reset on the device (Press down the on/off button for 30 seconds until it makes a drum sound). The removal update should start automatically after the device restarts and connected to WiFi otherwise just go to updates.
You need to check for the updates again to download the fresh camera files.
I can confirm that all the latest camera files have been downloaded on your device automatically as soon as those removal updates complated and that's why you're not seeing any.
Pajana
Posts: 3 [New Seeker]
Answers
Superuser
Try a Soft Reset first
https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1
If that does not work then try a Factory Reset. Before you do this go to the Tomtom My Drive Website and log into your account and check that all your MyPlaces, Routes etc are stored there. if they are then they will be restored back to the device after the reset.
https://mydrive.tomtom.com/en_gb/
Tap Menu
Tap Settings
Tap System
Tap Reset Device.
This Reset will not change the Operating Software or map versions on the unit
Doug
unfortunately resetting did not help.
Superuser
Lets see if @VikramK or @lampard have a suggestion. Look back here to see what they say.
Doug
Welcome to the Community! I've made some changes in the backend to remove the existing camera files installed on your device. Please make a soft reset on the device (Press down the on/off button for 30 seconds until it makes a drum sound). The removal update should start automatically after the device restarts and connected to WiFi otherwise just go to updates.
You need to check for the updates again to download the fresh camera files.
Regards, lampard
I reset the device and the removal update ran as you described but I am still seeing only maps in the updates.
I can confirm that all the latest camera files have been downloaded on your device automatically as soon as those removal updates complated and that's why you're not seeing any.
Regards, lampard