Screen Locks up after calculating the route
am62
Posts: 2 [Apprentice Seeker]
TomTom app had been working fine until it was time for me to renew my subscription last week. After spending several hours downloading the required upgrades, TomTom screen just froze. I reset my device and it started working again. However, now every time I search for a destination, the screen will freeze after the route is calculated and will not work again until after I cycle power on the device.
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@am62
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe... ATB YFM