Answers

• DougLap Posts: 6,886
  Superuser

  November 2020

  Hi @markfitz65
  
  This is a User based forum where users try to help other users sort their problems out.. It is not a direct link to Customer Support which is whom you should try to contact. See if the following helps
  
  Tap Support top of this page
  Tap Sign in and log in with the same account as you are using to get on forum. You need to do this.
  Tap Contact us bottom right
  Help Box appears and after a little while a box appears lower down with Het in Touch
  Tap Get in Touch
  Tap Chat.( It will advise if Chat is available as only operates during business hours.)
  
  It is busy so may take a few goes to get Chat connection.
  
  Doug

  1
• YamFazMan Posts: 18,405
  Superusers

  November 2020

  Hi
  @markfitz65
  (1)... A couple of Tips when Contacting Tomtom Support....
  Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  _________________________
  
  (2)... Tomtom FAQ … How to Contact Tomtom Support....
  Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  
  Stay Safe... ATB YFM
  

  1