repair/replacement

Hi @markfitz65

This is a User based forum where users try to help other users sort their problems out.. It is not a direct link to Customer Support which is whom you should try to contact. See if the following helps

Tap Support top of this page
Tap Sign in and log in with the same account as you are using to get on forum. You need to do this.
Tap Contact us bottom right
Help Box appears and after a little while a box appears lower down with Het in Touch
Tap Get in Touch
Tap Chat.( It will advise if Chat is available as only operates during business hours.)

It is busy so may take a few goes to get Chat connection.

Doug