What should I do to cancel wrong map purchase and get a full refund?
robertbalcer10
Posts: 1 [New Seeker]
I recieved an offer from tomtom through email and I has used it to order a maps for EU and LIVE service however, the service I purchased, doesn't work on my tomtom GPS. I would like to cancel this service and get a refund however, I can't contact tomtom because io can't find any email and the number doesn't work because of covid. can someone help please?
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DougLap
Posts: 7,246 
SuperuserHi @robertbalcer10
Contact Customer Support
Tap Support top of this page
Tap Sign in and log in with the same account as you are using to get on forum. You need to do this.
Tap Contact us bottom right
Help Box appears and after a little while a box appears lower down with Het in Touch
Tap Get in Touch
Tap Chat.
It is busy so may take a few goes to get Chat connection.
Doug6
Answers
Superuser
Contact Customer Support
Tap Support top of this page
Tap Sign in and log in with the same account as you are using to get on forum. You need to do this.
Tap Contact us bottom right
Help Box appears and after a little while a box appears lower down with Het in Touch
Tap Get in Touch
Tap Chat.
It is busy so may take a few goes to get Chat connection.
Doug