'No Maps Found' on the VIA 135 device
stammvvv
Posts: 2 [New Seeker]
edited November 2020 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
I realize that I have the same issue like a lot more
there is no Map Update in MyDrive Connect
only "Your device is fully updated" although on the device screen is the message "No Maps Can Be Found" inside red frame
I tried all the suggestions :
- deleting the log
- Hard reset to the Tomtom
- deleting folder HOME3
- Installing MyDrive Connect on different PC
Is there something more that I can do?
there is no Map Update in MyDrive Connect
only "Your device is fully updated" although on the device screen is the message "No Maps Can Be Found" inside red frame
I tried all the suggestions :
- deleting the log
- Hard reset to the Tomtom
- deleting folder HOME3
- Installing MyDrive Connect on different PC
Is there something more that I can do?
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0
Answers
Superusers
@stammvvv
Welcome to the site....
See @Vickrams (Tomtom Moderator) Post....
TomTom- No Maps Found
Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found
Stay Safe... ATB YFM
According the link you sent me I have case 2.
That means that I have to contact the support center in order to delete the Map and the Map Certificate and then I'll be able to see and install the updated version of the map from the MDC .
I'm still looking for the best way to contact the support center but seems that it is not an easy task. All the "contact" links are dead.
Do you have any idea? I'm from Germany
Superusers
@stammvvv
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM