Missing Roads on TomTom GPS only

Vaughana
Vaughana Registered Users Posts: 11
Master Explorer
edited November 2020 in Built in car navigation
I live in Thailand.
My car was built in Thailand.
I purchased a New MG HS car with a built-in GPS containing TomTom software.
Many roads are missing from the TomTom GPS maps.
My motorcycle Garmin has the roads
My Drone maps have the roads
a Toyota car had the roads
Google has the roads
The MG car company updated TomTom GPS. still, there are many missing roads
in summary: TomTom GPS has many missing roads. Why is this the case
will TomTom
I cannot change the software :(
What can I do?

Answers

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @Vaughana

    Welcome to the community! Could you confirm which is the current map version installed on the built-in device?

    Regards, Vikram
  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    Map Version:
    South East Asia:
    2019.06.28/19323/534330/20219
    Application Version:
    iv-76e3c76/19.1.398.4/14.1.38-19.1-1.2/23-t
  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    I have provided all the details as requested on November 5th
    I have not received a response!!!
    I wish to understand: Why are roads missing?
    One would assume: A car made in Thailand with a built-in GPS should have all Thailand roads? what is your solution?
    The missing roads on TomTom maps I refer to have business and housing (residence). the roads I refer to are not tracks. Actual roads!!
    Garmin has all the roads
    my DJI drone has all the roads
    a Toyota car GPS had all the roads
    Google maps and others have the roads

  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    Vaughana wrote: »
    Map Version:
    South East Asia:
    2019.06.28/19323/534330/20219
    Application Version:
    iv-76e3c76/19.1.398.4/14.1.38-19.1-1.2/23-t

  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    Vaughana wrote: »
    I have provided all the details as requested on November 5th
    I have not received a response!!!
    I wish to understand: Why are roads missing?
    One would assume: A car made in Thailand with a built-in GPS should have all Thailand roads? what is your solution?
    The missing roads on TomTom maps I refer to have business and housing (residence). the roads I refer to are not tracks. Actual roads!!
    Garmin has all the roads
    my DJI drone has all the roads
    a Toyota car GPS had all the roads
    Google maps and others have the roads

    NO response provided by TomTom.
  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    with regret, I purchased a New Car with built-in TomTom maps. I am planning to buy another car and can assure you I will NEVER buy a car that has a TomTom GPS. I use Garmin on my Harley.
    The built-in GPS TomTom is missing many roads that are displayed in other GPS units.
    I sent multiple emails and replied to the ONE (1) response from TomTom.
    TomTom failed to reply
    TomTom failed to provide support
    Basically, the lack of response and support confirms that TomTom is an inadequate GPS unit and only useful for basic information. I am now using my mobile phone to locate destinations.



  • Jim07
    Jim07 Administrators Posts: 4,647
    Moderator
    Hi.

    We do appology, but can you tell us what is your car brand, what is the map version installed on it.

    Could you also give us some missing roads examples ?

    regards,

    Jim
  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    I sent the same information to VikramK TomTom on November 5th 2020
    Map Version:
    South East Asia:
    2019.06.28/19323/534330/20219
    Application Version:
    iv-76e3c76/19.1.398.4/14.1.38-19.1-1.2/23-t

    I purchased a New MG HS SUV with a built-in GPS containing TomTom software.

    Thailand doesn't name most roads. Thailand only names the main intercity connection roads.
    however, if you look on google maps or Garmin / Navaide GPS units you will find this address: (Thai GPS hence Thai language): 316 บ้านไทยนิยม ตำบล.วังทอง อำเภอ. นาวัง จังหวัด. หนองบัวลำภู. 39170
    or look for this business address:
    https://c-u-resort.business.site/?utm_source=gmb&utm_medium=referral

  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    Sad to say, I have sent multiple emails. posts multiple requests. the lack of response and lack of support from TomTom can only be interpreted as an admission that the TomTom maps are inadequate and very second rate software.
    I can now go online and share my disappointment and warn others.
  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    Sad to say, I have sent multiple emails. posts multiple requests. the lack of response and lack of support from TomTom can only be interpreted as an admission that the TomTom maps are inadequate and very second rate software.

    I can now go online and share my disappointment and warn others. Stay away from TomTom maps
  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    Lesson learned. I was in contact with Consumer affairs that has multiple complaints about TomTom maps and its overwhelming issues and failures.
    According to the Consumer Affairs, web site TomTom rating is 1 star only that I fully support.
    https://www.consumeraffairs.com/review
  • Vaughana
    Vaughana Registered Users Posts: 11
    Master Explorer
    NEVER Purchase any vehicle that has TomTom maps
    I have provided details of our car.
    I have provided details of the GPS and more
    provided documented evidence of missing roads
    even Thai people state TomTom GPS is crap.
    Major fuel stations PPT are not on the map. when low with fuel the map tells us to drive 6ooKm to the fuel station in Bangkok, not the PPT station 1km away.
    The map cannot find locations such as John Deere etc.
    I thought it was just my wife and me that have this problem WRONG:
    Even in Thailand, people, we speak with at the car dealer ect with TomTom GPS are advising us to use our mobile phone and google maps. what a joke on Tomtom.
    Actually, it's a disgrace to hear such comments. TomTom GPS staff should be ashamed of providing such incompetent software.
    The other disgrace is TomTom will NOT support, will not respond to comments, will not respond to emails. Leave it to the community.....
    Shame on you TomTom GPS.