Logging in problems
RichJustme
Posts: 11 [Master Explorer]
I can log in on my android phone but since updating i can't log in on my android car radio. I have a valid subscription and have reset password. Says I have no valid subscription.
0
TomTom GO Mobile App for Android™
RichJustme
Posts: 11 [Master Explorer]
Comments
Welcome to the Community! I believe this is the new GO Navigation app? The app has not been designed or tested for use with Android head units, so we can't guarantee that it will work with your current set up.
Regards, lampard
Superuser
What @lampard is saying is that he thinks you have updated to the new App and not the Old App that it has replaced recently. What version of the App have you loaded?
Doug
Subscriptions with the GO Navigation app are now linked to your Google Playstore account which you used to make purchases. So please make sure that your phone is logged in to the Google Play account that was used to purchase the subscription. You can view your current subscriptions in your phone's Playstore app.
Regards, lampard
The recurring sub does not show on my play account.
I would advise you to check the subscription on your phone by following the steps below:
If you can see the subscription in the Play Store app, please follow the steps mentioned in the thread here and let us know if it helps.
Regards, lampard