No GPRS connection on GO 6200

Munib
Munib Registered Users Posts: 4
New Seeker
edited November 2020 in Devices using MyDrive Connect
I need help i am fixing my fathers navigation. It says no GPRS and the connection is a USB type. I searched the internet and i got nothing. Apparently this is a common issue but how do i fix it? anyone know

Answers

  • YamFazMan
    YamFazMan Posts: 21,020
     Superuser
    Hi
    @Munib
    Welcome to the site
    From your profile you say GO 601 do you mean GO 610 ???

    Stay safe... ATB YFM
  • Lochfrass
    Lochfrass Posts: 18,085
     Superuser
    A Go610 has no Sim(GPRS). Maybe a Go6100??
    If it is not used for more than 18 months, the Sim may have been deactivated.
  • Munib
    Munib Registered Users Posts: 4
    New Seeker
    @YamFazMan it is GO6200
  • Munib
    Munib Registered Users Posts: 4
    New Seeker
    @Lochfrass 6200
  • Lochfrass
    Lochfrass Posts: 18,085
     Superuser
    Ah ok.
    Unfortunately it can often be read that the GPRS does not work.
    Please note that GPRS is deactivated in the WIFI area, because WIFI has priority over GPRS
    If the GPRS is also disconnected outside the Wifi range, contact the support to reactivate the sim.
    Here @YamFazMan has described very well how to contact the support:
    https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    For some Users it already helped to take the sim out of the device, clean it and put it back in. The sim is located under the sticker with the serial number in the bottom center of the device.
    But please do this only if the support cannot help and the device is out of warranty, because then the warranty expires
  • Munib
    Munib Registered Users Posts: 4
    New Seeker
    edited November 2020
    @Lochfrass thats helps alot but the nav is not connected to the wifi. i will test if it works outside the wifi
  • DougLap
    DougLap Posts: 9,967
    Superuser
    Hi @Munib

    Assuming you are getting the GPRS shown as disconnected when outside in a good mobile signal area and you have tried a Factory Reset then you need to contact customer support so they can check the Sim.

    Doug
  • YamFazMan
    YamFazMan Posts: 21,020
     Superuser
    edited November 2020
    Hi
    @Munib
    Are you by any chance using the MyDrive App and iPhone running iOS 13 or above ???
    Be Aware....
    On the Live Devices (Built-in GPRS SIM)....
    If you turn Data for Traffic & other services 'ON'.....
    The Bluetooth/Phone Connection can take priority over the Live GPRS SIM

    For the GO Premium Data Connection GPRS SIM...
    I use.... Data for Traffic & other services....
    Turned 'OFF'

    71iiq7y9b9bc.jpg
    For more Info See.... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

    Stay Safe... ATB YFM

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