Via 52 takes 15 minutes to startup and show maps from switch on

StuM
StuM Registered Users Posts: 2
New Seeker
edited November 2020 in Devices using MyDrive Connect
Can anyone help, this has been happening for a while now, it can take upwards of 15 minutes from jumping in the car and turning on the satnav till being able to see a working map, and then be able to access menus. By then I can be half way to my destination!

I've tried a full reset, and updating regularly, which hasn't helped. Frustrating that I need to use my phone to navigate until the satnav finally turns itself on and I can then use that instead. Not really working as it should.

I've had satnavs in the past that can take a minute to boot up but nothing like this.

Thanks
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Answers

  • YamFazMan
    YamFazMan Posts: 20,967
     Superuser
    edited December 2020
    Hi
    @StuM
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    If possible, for the first Satellite fix, go outside with a clear view of the Sky
    See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017

    If you are still struggling to get a GPS Fix
    Try... https://discussions.tomtom.com/en/discussion/comment/1654018/#Comment_1654018

    Stay Safe... ATB YFM
  • StuM
    StuM Registered Users Posts: 2
    New Seeker
    Hi, thanks for the response. I don't have a satellite dish symbol on my device, see image.

    0xejrivjxzjj.jpg

    I always run it from a power supply in the car.

    I've tried the soft reset a number of times, and have also done a factory reset prior to posting.

    Thanks for the help.
  • YamFazMan
    YamFazMan Posts: 20,967
     Superuser
    edited November 2020
    Hi
    @StuM
    Just a thought, have you got the Via 52 stuffed full of Maps ??? Check how much Free Memory there is for working space, 400MB is the bare Minimum for the device to operate correctly....
    Tap 4Dot (.... Menu) --> Settings --> System --> About... Free Space....
    StuM wrote: »
    (Snip)I always run it from a power supply in the car (Snip)
    Are you using the Tomtom supplied USB Cable & Power adapter....
    A low battery charge state... Can cause Satellite 1st Fix problems....

    Stay Safe... ATB YFM

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