Paid for speed cameras

Steve_Gough Registered Users Posts: 1
New Seeker
edited October 2020 in TomTom Services
Hi i have just paid for a 1 year renewal for my speed camera subscription on my Go 500 but its still saying speed cameras have expired ? order number #41xxxxx71 hope someone can help

Mod edit: Please don't post private or personal information on a public forum. Thanks!


  • VikramK
    VikramK Administrators Posts: 14,290
    edited October 2020
    Hi Steve

    I see the order is already allocated for your TomTom device serial number ending -889?

    Is this the device you had ordered the service for?

    Your 1-year subscription will only start when the present 1-month subscription expires(27th November 2020).

    Also when you check for updates in MyDrive Connect(under the My Content tab) do you see a download offered for speed cameras? (Speed camera updates are rolled out twice a week- Tuesday and Thursday)

    Helpful article

    Regards, Vikram
  • Howard_Scott1
    Howard_Scott1 Registered Users Posts: 4
    New Seeker
    Not sure why I was sent an email telling me that my question had been answered when it just bought up a question by Steve.