The update for my drive is not available form my mac OS Catalina 10.15.5, what do I do? — TomTom Community

The update for my drive is not available form my mac OS Catalina 10.15.5, what do I do?

SamvantZeetjeSamvantZeetje Posts: 1 [Apprentice Seeker]
The update for my drive is not available form my mac OS Catalina 10.15.5, what do I do? I can no longer keep my cards up to date, it is a mess..

Answers

  • EtonfieldsEtonfields Posts: 1 [New Traveler]
    My Drive Connect will not accept any updates in the OS Catalina upgrade. Will not accept password.
  • VikramKVikramK Posts: 12,866 Moderator
    Hi @SamvantZeetje @Etonfields

    Welcome to the community!

    What exactly does it mean that MyDrive Connect is not available?
    Could you add more description here? Some error message or screenshots will help....

    Thanks, Vikram
  • colibancoliban Posts: 1 [New Seeker]
    @VikramK: although I have not asked this question, I can answer yours: MyDriveConnect does not acknowledge the tom-tom device.
  • CMMDCMMD Posts: 1 [New Traveler]
    How can I update my TomTom Via 62 with Mac Os Catalina 10.15.5 ??? The My Drive Connect downloads are not applicable
  • JJKALEJJKALE Posts: 5 [New Seeker]
    Same problem here - the device is useless without MyDrive connect - I cannot load any saved routes or .gpx files on the device!!! What is going on with updates?? Will this be updared?
  • JJKALEJJKALE Posts: 5 [New Seeker]
    I am logged in the browser and have a saved route - but cannot share to my RIDER device! Also no idea how to LOAD that route in the device. Very confusing.

    q3yqaxqea9jz.png
    ser and
  • JJKALEJJKALE Posts: 5 [New Seeker]
    CMMD wrote: »
    How can I update my TomTom Via 62 with Mac Os Catalina 10.15.5 ??? The My Drive Connect downloads are not applicable

    Any answers - spent a lot of cash on this system!
  • JJKALEJJKALE Posts: 5 [New Seeker]
    rrumncm2lk73.png

    Also do not understand this message.
    "We could not find any installed service for your device."
    HELP!?
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