called by 0161 818 4976 is this a scam or genuine

Bony28 Registered Users Posts: 1
New Seeker
Been having trouble updating my Start 25, it hangs and says servers are busy

Unprompted, someone calls from 0161 818 4976 offering to help, says its a known problem and that I have not updated for a while

Is this genuine, of a scammer...?

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