In January I had contact with TomTom (Reference number: 191128-000062)

schuil_45
schuil_45 Registered Users Posts: 2
New Seeker
edited October 2020 in TomTom Services
Unfortunately, telephone contact seems to be no longer possible. The problem was that my TomTom cannot make contact for Life Traffic via bluetooth. Yes, for conversations, but that does not interest me. I bought this TomTom (GO 520) because of Life Traffic. Last year, an employee told me on the phone that this was a technical problem for TomTom and that hard work was being done to fix it. At the time, there was an occasional connection to Life Traffic, but it was regularly out. Recently it has not been possible to connect at all, although I have followed all the instructions from the email of 16-01-2020. What now?
Kees Schuil

Answers

  • schuil_45
    schuil_45 Registered Users Posts: 2
    New Seeker
    edited October 2020
    Unfortunately, telephone contact seems to be no longer possible. The problem was that my TomTom cannot make contact for Life Traffic via bluetooth. Yes, for conversations, but that does not interest me. I bought this TomTom (GO 520) because of Life Traffic. Last year, an employee told me on the phone that this was a technical problem for TomTom and that hard work was being done to fix it. At the time, there was an occasional connection to Life Traffic, but it was regularly out. Recently it has not been possible to connect at all, although I have followed all the instructions from the email of 16-01-2020. What now?
    Kees Schuil




    Mod edit: Machine translated (Dutch)
  • Eezzie
    Eezzie Registered Users Posts: 3
    Apprentice Traveler
    I fully agree with you Kees. I just wrote an issue like yours on this forum too. And no possibilty for asking help by phone, chatting gives default answers, and so on.
    Greetz, Johan
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @schuil_45 @Eezzie

    Are you using Apple phones?

    Doug