Comments

• lampard Posts: 5,090 Moderator

  October 2020

  Hi @davehmcfc
  
  Welcome to the Community! We removed the old TomTom Navigation from the AppStore. The first generation app you’re referring to, we are no longer able to support and no longer offer updates for. It was replaced by GO Mobile App and now it's in the 3rd generation, i.e. Go Navigation App.
  
  If you wish to use the new Go Navigation App, please get in touch with our support and see if they can help you with this one. You can either start a live chat or send them an email.
  
  Regards, lampard

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• YamFazMan Posts: 18,470
  Superusers

  October 2020 edited November 2020

  Hi
  @davehmcfc
  Welcome to the site....
  Due to COVID-19 the phone service has been suspended
  For Tomtom Support Email or Chat lines...
  (Monday to Friday Normal Office Hours)
  
  The way of contacting Customer Services has changed
  
  (1)... A couple of Tips when Contacting Tomtom Support....
  Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  _________________________
  
  (2)... Tomtom FAQ … How to Contact Tomtom Support....
  Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  
  Stay Safe... ATB YFM

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• davehmcfc Posts: 2 [Apprentice Traveler]

  October 2020

  Thank you. I have emailed support, but so far the response has been not been great, in as much as they’re basically saying “hard luck”, you should’ve migrated earlier. This is simply not good enough.

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• nigelbbb Posts: 31 [Legendary Explorer]

  November 2020

  I had this same problem less than a year ago. @lampard was able to sort me out. https://discussions.tomtom.com/en/discussion/1120109/how-can-i-use-my-free-upgrade-of-3-years-traffic#latest

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