Subscription on GO Navigation App (Android) — TomTom Discussions

Subscription on GO Navigation App (Android)

Nundra
Nundra Registered Users Posts: 1
New Seeker
Hi i paid for 12 months £12.99 dor tomtom go on phone and i have the receipt of it and well it ended after 1 month saying i need to resubscribe to use it ???

Comments

  • DougLap
    DougLap Posts: 9,386
    Superuser
    edited October 2020
    Hi @Nundra

    Maybe @lampard can sort this for you. he may however have to refer your to Customer Support which with so many working from home is now via Chat or Email. Look back here later.

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Doug
  • lampard
    lampard Administrators Posts: 5,749
    Moderator
    Hi @Nundra

    Welcome to the Community! Can you try restoring the subscription as mentioned below?
    • Remove all the Google accounts from the phone in settings > Accounts > Google
    • Clear the cache and data for the Play store: Go in the phone in App management and open the settings for Google Play Store. Then tap Force stop, Clear cache, Clear data.
    • Do the same for Google Play Services, Google Services Framework, and the GO app (If asked, Login to Google play services and Framework using the same account from which purchases has been made after restarting the phone)
    • Restart the app (Restart the Phone as well) and try restoring purchases as below :
    • Click on small four dots to go to Menu> Select the ‘TomTom Services’> Login (If already logged in > Then Logout and Login again).
    • Once logged in successfully, Go to the Main menu > Settings > Subscriptions > Check the date shown on the same screen for Unlimited Navigation to confirm the activation.

    Regards, lampard
  • Richard6666666
    Richard6666666 Registered Users Posts: 18
    Outstanding Wayfarer
    Sorry i have the same problem no date is showing!
    I can tab beheer and i see in the playstore that my supscription will renew next year 2021.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,807
    Community Manager
    @Richard6666666
    Please follow Lampard's steps to fix this.
  • schneidernet
    schneidernet Registered Users Posts: 269
    Exalted Navigator
    Me too. PlayStore shows I'm paid to 3/21/2021. Not sure I want to such a destructive uninstall as shown above.
  • petak
    petak Registered Users Posts: 24
    Outstanding Wayfarer
    lampard wrote: »
    Hi @Nundra

    Welcome to the Community! Can you try restoring the subscription as mentioned below?
    • Remove all the Google accounts from the phone in settings > Accounts > Google
    • Clear the cache and data for the Play store: Go in the phone in App management and open the settings for Google Play Store. Then tap Force stop, Clear cache, Clear data.
    • Do the same for Google Play Services, Google Services Framework, and the GO app (If asked, Login to Google play services and Framework using the same account from which purchases has been made after restarting the phone)
    • Restart the app (Restart the Phone as well) and try restoring purchases as below :
    • Click on small four dots to go to Menu> Select the ‘TomTom Services’> Login (If already logged in > Then Logout and Login again).
    • Once logged in successfully, Go to the Main menu > Settings > Subscriptions > Check the date shown on the same screen for Unlimited Navigation to confirm the activation.

    Regards, lampard

    Shouldn't be that complicated - we are not all dedicated to beta-testing.
  • paba
    paba Registered Users Posts: 23
    Outstanding Wayfarer
    There is ongoing issue at Playstore side when user has multiple google accounts on phone.
    https://issuetracker.google.com/issues/139597485
    Seems Google for some reason is slow to fix that one.
  • Jezport
    Jezport Registered Users Posts: 5
    Apprentice Seeker
    I have paid for a subscription renewal and its not added it on my device. I may have paid via a different google account. Please help!
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    edited October 2020
    Look for email to any of your Google accounts. Else check https://pay.google.com when logged in to that account to see the payment activity history for that account.
This discussion has been closed.