At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
Ok. They may have to ask you to contact Customer Support if there is a need to check the Sim is working.
You could try a Soft Reset ie turn the unit on then when ready Press and Hold the On/Off button for 20 seconds plus until you hear the Drumroll sound then let button go.
If that does not sort it then a Factory Reset. Before doing this go to the MyDrive website and log into your account to check that your My Places and Routes etc are saved there.
Tap menu
Tap Settings
Tap system
Tap Reset device.
This will not change the current Operating Software and Map Versions on the unit. You will have to set the unit up as you did first out of the box and the My Places etc will be restored from your account if saved there when it logs into MyDrive.
This works for me.... Contact Support
Due to COVID-19 the phone service has been suspended....
For Tomtom Support Email or Chat lines....
(Normal Office Hours)
The way of contacting Customer Services has changed Scroll to the top of this page and Click on 'Support'
A New window opens.... Important...
Sign in/Login to Tomtom Support before Clicking on 'Contact us'....
To enlarge image... Right Click on Image & Select View image....
Click on the browser 'Back button' to return Note... if the 'Contact us' button is not displayed...
Refresh your Browser page....
Click on 'Contact us'
A new window opens....
Click on... 'Contact one of our Technical Experts'....
A new window opens....
Type any random characters in the search box.... I typed 'afafafaf '
The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum
A new window opens.... Click on 'Contact us' Select Email or Chat...
Then follow the on screen instructions....
tapiop
Posts: 6 [Novice Seeker]
Answers
Superuser
Hopefully @VikramK or @lampard will pick this up and check the settings on the TT servers. Look back here later.
The GO unit will say GPRS disconnected if the unit is connected to a Wifi.
Doug
Superuser
Ok. They may have to ask you to contact Customer Support if there is a need to check the Sim is working.
You could try a Soft Reset ie turn the unit on then when ready Press and Hold the On/Off button for 20 seconds plus until you hear the Drumroll sound then let button go.
If that does not sort it then a Factory Reset. Before doing this go to the MyDrive website and log into your account to check that your My Places and Routes etc are saved there.
Tap menu
Tap Settings
Tap system
Tap Reset device.
This will not change the current Operating Software and Map Versions on the unit. You will have to set the unit up as you did first out of the box and the My Places etc will be restored from your account if saved there when it logs into MyDrive.
Doug
I try that,no help.sim problem I think.
Superusers
[/quote]