Bluetooth tethering, Samsung A20e/ TomTom Go Essential. — TomTom Community

Bluetooth tethering, Samsung A20e/ TomTom Go Essential.

Hope for some advise please.
I'm trying to set up my new TomTom to my A20e, but Live update services won't connect.
Now I know this is a tethering problem, but maybe someone has some advise.
I have paired the TomTom to my phone via bluetooth and can make calls etc. I have also turned on tethering on the A20e, but it doesn't show the TomTom as a tethered device.
I've tried to delete/add the phone etc, but this makes no difference.
The A20e uses Bluetooth V5.
Any suggestions?
Rick.

Best Answer

Answers

  • RickBrownRickBrown Posts: 11 [Master Explorer]
    Just an update.
    I've now tried to tether using 3 other Android phones (All with different OS versions..) and can confirm I cannot get it to work with any of them. Pairing works and phone calls/messages work, but not live services. It's a tethering issue.
    Bluetooth Tethering was turned on on all phones.
    Now awaiting a response from TomTom support.
    Rick.
  • lampardlampard Posts: 5,018 Moderator
    Hi @RickBrown

    Welcome to the Community! Please have a look at @RoadRider 's comment here to troubleshoot the issue you're facing. Hope it helps!

    Regards, lampard
  • RickBrownRickBrown Posts: 11 [Master Explorer]
    Thank you Sir.
    I'll try that tomorrow, just got back from a very long day!
    I'll post back here with the results.
    Rick.
  • RickBrownRickBrown Posts: 11 [Master Explorer]
    edited October 24
    Morning all.
    I've just carried out the cache clear and it's still the same:

    6wt58gl38eqc.jpeg

    mk3wa9ku8zex.jpg
    ek43fga93eeq.jpg

    f88cxjng5ks5.jpg



    Any other suggestions?
    I have to solve this problem pretty quickly as it's affecting my job.

    Cheers.
    Rick.

  • RickBrownRickBrown Posts: 11 [Master Explorer]
    Just an update.
    I have clarified that my phone supplier does support Bluetooth tethering.
    My setup still doesn't connect to live services.
    I think I'll have to return the TomTom.
    Rick.
  • DougLapDougLap Posts: 6,627
    Superuser
    Hi @RickBrown

    Could you check the following

    Tap Menu
    Tap Settings
    Tap System
    Scroll down and Tap Your Information and privacy.

    You need to have the fist option ie Use my location etc selected as On.

    I see on your Phone the Bluetooth says connected for Calls. You need it to also be connected for Data as well.

    Doug
  • RickBrownRickBrown Posts: 11 [Master Explorer]
    edited October 24
    xbq29ezw099l.jpg
    Hi Doug.
    I can confirm the TomTom is already set to "Use my location...".
    I appreciate that the TT needs to be connected for data on the phone too, but is not for some reason.
    Any ideas why ?
    Cheers.
    Rick.
  • RickBrownRickBrown Posts: 11 [Master Explorer]
    edited October 24
    OMG Lochfrass, it was the WiFi being on!

    It never crossed my mind that would have caused it!
    You're a star!
    Thank you.
    Rick.
  • LochfrassLochfrass Posts: 13,192
    Superusers
    edited October 24
    Great that it works now.
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  • RickBrownRickBrown Posts: 11 [Master Explorer]
    Lochfrass wrote: »
    Great that it works now.
    a0707.gif

    I just wish this information was somewhere more obvious!
    This has taken up about 13 hours of my life getting to the bottom of it!
    Once again, thank you.
    Rick.
  • RickBrownRickBrown Posts: 11 [Master Explorer]
    Great. Android update on the phone has just broken the connection!
    Now having trouble getting it to work again.
    Sigh.
    This isn't going well.
    Rick.
  • LochfrassLochfrass Posts: 13,192
    Superusers
    I would recommend that you delete the Bluetooth connection on both devices and then pair again.
    I'll keep my fingers crossed
  • RickBrownRickBrown Posts: 11 [Master Explorer]
    Blimey. This is flaky technology.
    The TomTom has to be completely disconnected from anything other than bluetooth and the phone has to be completely disconnected from anything other than 4G and Bluetooth.
    The TomTom also cannot be connected to the PC via USB either.
  • LochfrassLochfrass Posts: 13,192
    Superusers
    RickBrown wrote: »
    The TomTom also cannot be connected to the PC via USB either.

    Sure. For this, the MyDrive Connect program must be installed on the PC and run at least minimized.
    But the operation is still done via the display of the navigation device. This is a fallback level if the WLAN is unstable or if the device has to be put into recovery mode.
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