Memory space issue. Problems installing firmware and maps
johndaly55
Posts: 9 [Master Traveler]
edited September 2019 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
I have now tried to switch to a smaller map several times. i have deleted all My places and routes in an attempt to create device memory space. the problem is MyDrive Connect still insists I do the navcore update first before i can update maps (including change to a smaller one) . Is there anything else I can Do?
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Best Answers
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lampard
Posts: 5,089 
Moderator
Hi @johndaly55
Welcome to the Community! I see that there is no space on the internal memory of your device to download the necessary updates like Navcore. I've now removed the existing old map from the internal memory so that you can install the QuickGPSfix and Navcore update on it. To apply these changes, you again need to follow the steps mentioned in the link here.(After step 8 in the link, device will say 'updating' and then reboot automatically)
Once this is done, please check for the updates in MyDrive Connect. Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed. Best order to update 1 by 1: (if offered)- QuickGPSfix / Navcore (if these updates are offered, they cannot be de-selected)
- Map (Download it on your 16GB SD card)
- Speed Cameras
- Voices
- Mapshare update (recommended to update last)
Hope this helps! 🤞
Regards, lampard6 -
lampard
Posts: 5,089 Moderator
Glad to know that @johndaly55 !
When you get a chance, please click 'yes' for answering your query. This will helps others who have the same problem.
Regards, lampard5
Answers
Welcome to the Community! I see that there is no space on the internal memory of your device to download the necessary updates like Navcore. I've now removed the existing old map from the internal memory so that you can install the QuickGPSfix and Navcore update on it. To apply these changes, you again need to follow the steps mentioned in the link here.(After step 8 in the link, device will say 'updating' and then reboot automatically)
Once this is done, please check for the updates in MyDrive Connect. Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed. Best order to update 1 by 1: (if offered)
Hope this helps! 🤞
Regards, lampard
Thanks for all the help. I think I have managed to update most things as you suggested. Great work!
regards
John
When you get a chance, please click 'yes' for answering your query. This will helps others who have the same problem.
Regards, lampard
Superusers
@johndaly55
Welcome to the site....
Some Maps are now too big to install onto the NAV4 devices 8GB on-board Memory....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and allocate a small 'Keeper Map' to your Account....
Important See Catch22....
Here... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
Stay Safe... ATB YFM