GO premium x saying Traffic and speed camera Expired

Terry-S1234
Registered Users Posts: 2 
Novice Seeker

Novice Seeker
Tom tom Go premium x, 3 months old, now saying Traffic and speed camera Expired, i have done a reset but makes no difference, also saying that GPRS is not active, any help would be greatly appreciated
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Best Answer
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Hi @Terry-S1234
Welcome to the community!
I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram6
Answers
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Please contact the Support. They can sort it out.
https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
Note: When your device is in WIFI range, then the GPRS status is shown as "disconnect"
Wifi has more priority than GPRS0 -
Hi @Terry-S1234
Before you try Customer Support it would appear that the settings for your unit need changing on the TT servers.
Hopefully @VikramK or @lampard will pick this up on Monday and make the changes for you. Look back here on Monday when they should be back on the Forum and let you know what they have done..
Doug0 -
Hi @Terry-S1234
Welcome to the community!
I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram6 -
Hi Vikram thanks for your assistance, all working now2
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Go Premium X. Despite speed cameras and traffic showing as activated in the settings, the traffic alerts do not appear to be working at all. The double car symbol top right on the screen has an X through it. How do I resolve this please?0
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