Update for my VIA 53
LEONE1946
Posts: 3 [Apprentice Seeker]
I OWN TOM TOM VIA 53. I HAVE UPDATED CONTROL DEVICES AND I HAVE MISSED ALL
Mod edit: Machine translated from Italian!
Mod edit: Machine translated from Italian!
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Best Answer
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LAURE123
Posts: 1,632 
Superuser@LEONE1946
To complete my previous message: https://discussions.tomtom.com/en/discussion/comment/1730580/#Comment_1730580
To finish, do a Soft Reset of your device. It's like a "Resart" on a PC. The aim, force the complet restart of the Navcore of your device and properly integrate the latest changes, in addition it often fixes small issues. You will not lose anything. I do it after each update.
- With your device Not connected to the PC and switch on with the battery full:
Soft Reset ==> press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.
When you launch your updates, don't do it all at the same time, but one by one. you untick the items. In this order:
- NavCore, alone then a Soft Reset.
- Map alone then a Soft Reset.
- Speed Camera alone then MapShare alone then a Soft Reset.
This avoids problems after updates for the use of the device.
Regards.6
Answers
Superuser
You had a problem with the updates, which one? Maybe:
- If you have the message "No Map".
Your WiFi connection is to weak or has been interrupted, use the MyDrive Connect software on a computer to replace the direct WiFi connection.
The launch of downloads is always done in the menu of the TomTom device not from the computer. The PC screen only shows a fixed "easy way" window.
Do not do all your updates at the same time but one by one.
Look at this FAQ: https://help.tomtom.com/hc/en-gb/articles/360013958699-No-maps-available-Wi-Fi-devices
- If you have an "error message", a computer with a red cross.
You need to reinstall the internal software of the device. For this you also need the MyDrive Connect software on a PC. How to do:
https://help.tomtom.com/hc/en-gb/articles/360013958639-My-GO-6200-GO-5200-GO-620-GO-520-GO-PROFESSIONAL-GO-ESSENTIAL-or-VIA-53-shows-an-error-message
I hope this will help you.
Regards.
Mod edit: Machine translated from Italian!
Superusers
@LEONE1946
Are you logged into MyDrive on the device ???
Check... Tap 4Dot (.... Menu) --> Settings --> MyDrive
PS.... Your Caps/Lock key appears to be stuck in the on position....
Stay Safe... ATB YFM
Superuser
@LEONE1946
I notice that you know how to use an online translator like the Google tool to understand the answers, you can also use it for your questions... Indeed unlock your Caps Lock key would be a good idea for your future messages on this forum help between users...
Your personal favorites, "My Places", are permanently syncronized and saved in your TomTom account (cloud) via MyDrive. For this to work:
- Your email and password must be entered in your device in "MyDrive", sometimes during an update the password is deactivated.
Check here ==> Main Menu (4Dots....)/System/MyDrive if necessary type your email+password
- You must have at least 400MB of free memory space to allow syncronization. If necessary, uninstall unnecessary files (maps, voices...)
Check here ==> Main Menu (4Dots....)/System/About/Free memory space: minimum 400MB
- The location of your device must also be activated to synchronize with "MyDrive" and receive all the other services (Traffic, Speed Cameras, Quick Search on line)
Check here ==> Main Menu (4Dots....)/System/Your information & privacy/line "Use my location and the information I enter to receive TomTom services"/ "activated" at least this option, The others below are optional according to your wishes.
- Your VIA53 must have an active internet connection either by Wifi or by bluetooth sharing with your smartphone or by cable with a PC and the MyDriveConnect software running.
If you have a lot of "My Places" and/or "Tracks", synchronization can take a while. You have to wait a bit for all your personal favorites to be restored to your device.The fastest by USB cable, then by Wifi, then by shared bluetooth.
Regards.
Superuser
To complete my previous message: https://discussions.tomtom.com/en/discussion/comment/1730580/#Comment_1730580
To finish, do a Soft Reset of your device. It's like a "Resart" on a PC. The aim, force the complet restart of the Navcore of your device and properly integrate the latest changes, in addition it often fixes small issues. You will not lose anything. I do it after each update.
- With your device Not connected to the PC and switch on with the battery full:
Soft Reset ==> press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.
When you launch your updates, don't do it all at the same time, but one by one. you untick the items. In this order:
- NavCore, alone then a Soft Reset.
- Map alone then a Soft Reset.
- Speed Camera alone then MapShare alone then a Soft Reset.
This avoids problems after updates for the use of the device.
Regards.