Renault Carminat Saying “problem with map you cannot use this map with this device” — TomTom Community

Renault Carminat Saying “problem with map you cannot use this map with this device”

Kole024Kole024 Posts: 2 [New Seeker]
After update and quick gps fix in my megane 3hb, it says “problem with map you cannot use this map with this device”

Device is tomtom carminat.

Can anyone help me with this?

Best Answer

  • VikramKVikramK Posts: 10,559 Moderator
    Accepted Answer
    Hi @Kole024
    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram

Answers

  • DougLapDougLap Posts: 6,584
    Superuser
    Hi @Kole024

    Hopefully @VikramK can sort your map for you. Look back here tomorrow.

    Doug
  • VikramKVikramK Posts: 10,559 Moderator
    Accepted Answer
    Hi @Kole024
    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram
  • Kole024Kole024 Posts: 2 [New Seeker]
    @VikramK , thank you so much, its all working fine again, thnak you.
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