Speed cameras — TomTom Community

Speed cameras

SilverLadySilverLady Posts: 5 [Apprentice Seeker]
When I bought my Tom Tom device, it came with lifetime UK maps and Lifetime speed cameras as part of the package. I received an email today telling me that my 'speed camera' alerts have been deactivated and that I would now have to pay for the service. This is unfair.

Comments

  • DougLapDougLap Posts: 7,988
    Superuser
    Hi @SilverLady

    If your device is linked to your TT account then @VikramK or @lampard can review the settings for it on the TT servers and correct if required.

    Look back here Monday when they will be back on the forum.

    Doug
  • SilverLadySilverLady Posts: 5 [Apprentice Seeker]
    Thank you, Doug, I will do that.
  • XosemaXosema Posts: 42 [Legendary Explorer]
    I commented something similar in a previous thread of mine but had no answer about that particular topic.

    My GO60 came with lifetime European maps and 3 months for radars or so. That was way back in late 2014, so those 3 months went a way over 5 years ago, of course. However, there was some kind of offer some time after that, which in the end meant some kind of free update, just one update for free. That was also some 5 years ago anyway.

    However, and this is key to me, although not updated (which of course means there are new cameras and radars, but also some have been removed or placed somewhere else) my GO60 has been warning me all these years, updated or not, whenever it thought there was a radar, camera, whatever, ahead.

    But since last August (I believe) that is not true anymore. That info has disappeared and therefore I have no more warnings.

    I don't use the device that much as most of my driving is on roads I know by heart, but I use it two or three times a year at least anyway, so that information, though not updated, came in handy.

    I think it was last August that some of the updates said something like "outdated radar info would be deleted". I thought that would mean that update would strictly delete only that info that was not true anymore, it wouldn't add any new info about new radars but at least there would be no false warnings (not that many anyway). However, it actually meant it erased all info about radars. And it's not that I had any other choice than to accept it as it was part of the whole update process anyway.

    I think it's unfair from any point of view I can imagine. It's the wrong way to make people go and subscribe to the radars info. At least to me.

    But, adding insult to injury, as of today I received this e-mail saying, and I quote:

    "LAS ALERTAS DE RADARES DE TRÁFICO ESTÁN DESACTIVADAS

    Activa tus alertas hoy mismo

    Tu TomTom GO 60 no funciona correctamente." etc.

    Yes, it's in Spanish as I am, but for those who don understand it:

    "RADAR ALERTS ARE DEACTIVATED

    Activate your alerts today.

    Your TomTom Go 60 is not working properly."


    Is this a joke? This can't be serious. My GO 60 is working as fine as ever (a bit slower than it used to due to the whole map being in the SD card instead of internal memory I guess). It's you who've made it "not working properly".

    I just want my info back, I don't need any update if I don't want to. But that was info that was paid for back in the day (being it part of an offer or not, whatever) so that should be in the device.

    Thank you.

    Xosema.

    P.S. I hope you fix your problem with notifications as I'm not receiving any from this forum, thank you.

  • SilverLadySilverLady Posts: 5 [Apprentice Seeker]
    Oh dear, Xosema. My email was pretty similar.... "SPEED CAMERA ALERTS ARE DEACTIVATED" then it invited me to pay a monthly fee for the service which was included in the package when I bought the devise.

    Tom Tom certainly appear to be holding customers to ransome - very poor service, but I will give then a chance to put things right.
  • XosemaXosema Posts: 42 [Legendary Explorer]
    High SilverLady.

    Yes, your case seems to be even worse than mine if your device came with both subscriptions (UK maps and speed cameras) for life.

    My case is not exactly the same as it's only the maps (in my case, all of Europe) that have a free lifetime subscription. However, I think it's right to think that if they included speed cameras as a bonus back them, even if only with updates for a limited time, once that's over it's the updates that I'm missing, but I should still get all the alerts that I already have. Deleting that info from the device is completely absurd and surreal.

    But now they say "hey, your device is not working properly", WTF?!

    First they erase that data that was ALREADY MINE, and it's my problem whether it's updated or not, and now they say the device is "not working properly"... when it's them who made that happen in the first place.

    That is absurd and surreal beyond belief, utterly outrageous. They make the first move, which I would say it's illegal but I'm no lawyer, to push you into their subscription. And now they try and convince you it's kind of your (my) fault the device is not working properly as I'm not subscribed. What the hell?!

    Nope, the first move was wrong, but this second move is utterly wrong. I didn't need that service as I don't use the device that often, and even most of the times that I use it, it's not because of speed cameras or how to get somewhere but to know how long will it take me to get there. I have sometimes considered to, well, I may subscribe for a little while and unsubscribe later, just to get updates once a year or so, which is way more than I need.

    But now? Nope, there's no way I'm subscribing.

    Thank you.
  • VikramKVikramK Posts: 11,917 Moderator
    Hi @SilverLady

    Welcome to the community!
    Your Start 25(serial number starting BL) comes with lifetime maps but speed cameras are a one-time update. You will require to subscribe to the service to get weekly updates.

    Regards, Vikram
  • SilverLadySilverLady Posts: 5 [Apprentice Seeker]
    Thank you, VikramK.

    That's not as I remember it. I know that I've had the device for several years so I may be due for a change/upgrade, but I have never been asked to subscribe to access the speed camera facility - not that I use it.

    If that function was an 'add-on', I wonder why Tom Tom have taken all these years to contact me about it.....
  • DougLapDougLap Posts: 7,988
    Superuser
    Hi @SilverLady

    When your unit was sold the cameras package that you needed to subscribe to covered Europe. That package has stopped being offered as they have now introduced a World cameras package. With a number of units now offering world maps this means that when you load and open a map then the cameras for that map will be displayed whereas before if you bought an additional map for your device cameras were not available for it..

    There were a few issues with this introduction which were raised with Tomtom and are hopefully now resolved and as part of this they were going to issue emails re camera subs and it would seem that they have caught up with you. The new Subscription offered can be turned On and Off as required on a monthly basis which was not an option before.

    Doug
  • XosemaXosema Posts: 42 [Legendary Explorer]
    @VikramK @SilverLady

    The way I see it, I think then SilverLady has the exact same issue that I have. It's not that there would be camera updates every whatever time, weeks, months, whatever. It's that the info is gone.

    When we got our devices they came with some info. As we all know, all that info can't be always a 100% accurate as roadworks and other things affect the actual state of roads (in fact, in my last trip I found a whole patch of new freeway available for a while already and my GO60 insisted I was not going down the road I was supposed to).

    The same goes with speed cameras and radars. We had some information, it's our business if it's not updated, I can live with that. I will update if I want to. Not that you are making any nice move towards that goal. In fact it's pretty much the opposite.

    My device would warn me about all those speed cameras it knew about. Now that is gone. That is not the way to go, it's not the way to go at all.

    Somehow I've seen there's a new free update offer for a while and I've tried and installed it. We'll see if that info then is kept within the device and not erased again with future updates (which I' afraid it's what will happen) or what.

    Do I have to stat my own thread AGAIN about this and only this matter to get an answer?

    Thank you.

    Xosema.
  • SilverLadySilverLady Posts: 5 [Apprentice Seeker]
    To be honest, I don't drive very much and I'm careful about the speed I travel at so I don't really rely on that feature. But what annoyed me was that I was convinced that I was entitled to lifetime updates - I'm still sure it was part of the deal when I bought my device. However, it seems that I have remembered things incorrectly and I have no way to prove otherwise. I'll just plod on with things as they are.

    Xosema, why not start your own thread to get to the bottom of your issue or, if you're on social media, you could start a thread on there - I approached Tom Tom both on here and on facebook.

    Hope you get your problem resolved. x
  • XosemaXosema Posts: 42 [Legendary Explorer]
    @SilverLady hi.

    Sorry for such a late answer but it seems notifications have just started working today for me.

    I obviously can't know what you bought, but I do know what I did buy. And even if your case is the same as mine, it's the wrong move by TomTom.

    I did start my own thread about this subject, you can find it here https://discussions.tomtom.com/en/discussion/1127743/go-60-update-removed-all-traffic-camera-information#latest

    The thing is though, I asked two questions in the same thread, and I only received answers about the other one.

    And what's more, and I hadn't realized until now, someone has changed the title of that thread as I'm completely certain I didn't write that title. The original title included both subjects (speed cameras and POI search) but now it only talks about speed cameras.

    Finally, it's not that I'm too worried about getting a speed ticket, it's not that I'm always driving beyond legal speeds, that's not the thing. The only speeding ticket I've ever had in my 23+ years of driving (27 if I include small motorcycles) was due to the fact of going downhill on a road where there's no particular danger, I just let the car go and there was a mobile radar there and it caught me. I wasn't actively speeding so to speak. So, lesson learned and I take much care not only not letting my car build more speed than what's legal, but I also take care watching for police cars, camouflaged or not, by the road.

    I can't know all those mobile units, and I know all of those that are in the area I usually drive, but that's why I use the navigator, to take me where I haven't been before. I know I could do the same thing without the navigator, all in all I did not buy it as it was a birthday present, and before that I just used google maps and street view, took some notes on paper and that was it (I had no smartphone back then neither), but the navigator kind of gives some certainty (though now I do have a smartphone) and quickness to the process. It's not perfect, but it helps. Disabling the speed cameras information just for the sake of it is a wrong move.

    Thank you.
Sign In or Register to comment.

Who's Online in this Category0